IT Infrastructure

We follow ITIL the most widely adopted approach for IT Service Management in the world. It provides a very practical framework for identifying, planning, delivering and supporting IT services to the business

• Service Desk
  • Event Management
  • Request Management
  • Application / Configuration Management
  • Change Management
  • Release Management
• Service Delivery
  • Service Level Management
  • IT Financial Management
  • Capacity Management
  • IT Service Continuity
  • IT Operations Management
  • Availability Management