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Annual Maintenance Contract - AMC

Worried about the state of your IT infrastructure and the headache of constant maintenance and fear of breakdown? An annual maintenance contract is just what you require. Sign up with us. We play the role of IT doctors to keep your IT infrastructure in tip‐top condition. What can we do?

  • 24x7 Support
  • Faster response times
  • Remote support and monitoring
  • Regular preventive maintenance
  • Instance or incident based call‐out support
  • Onsite Visit
  • Change Management Support
  • Scheduled Maintenance Monthly Checkup
  • Periodic IT Assessment
  • Statistics Reports
  • Annual Support contracts

All our Solutions are backed up by Customized Service, Service Level Agreements and Personal focus. We cater to businesses with 5 PC's and also have sites containing 100+ computers and servers. Whatever your requirement, we can find a support solution for you.

Benefits from Outsourced Annual Maintenance Contracts (AMC)

  • Focus on your core business.
  • Manage and save cost without losing on quality.
  • We can enhance your business using the right software tools and solutions with Visage InfoTech.
  • Improve information protection.
  • You can pick and choose from long list of tasks that we carry out for you during AMC tenure.

Visage can provide enrolment services for new employees (i.e. creating accounts for new hires) and closeout services for employees who have separated with the organization. Visage I.T. Helpdesk professionals are skilled in the area of basic/intermediate I.T. training. The Visage team can provide I.T. training to new and/or existing employees in order to improve their technical skills. Examples of training include Windows Operating Systems and the Microsoft Office Suite

  • I.T. Network Alerts - Visage can provide mass communications to the client's user community regarding IT related events. This can include, but is not limited to, scheduled outages and virus alerts.
  • Status Reports - The Visage Team will provide regular status reports to the client. These status reports include Helpdesk ticket counts, incident report summaries, and network statistics. These reports assist management in assessing the overall health of their collective IT network
  • Monitoring I.T. Issues - The Visage Team will log and assess each Helpdesk inquiry. Visage personnel are well versed in a suite of Helpdesk Management systems
  • Resolution Of Inquiries - Visage staff members are capable of providing a wide range of support services. These include, but are not limited to, the following:
    • Password Resets
    • Computer freezes/crashes
    • Poor computer performance
    • Network Access Issues
    • E-mail issues
    • Virus issues
    • Network Connectivity Issues (i.e. cannot connect to network / cannot access printer)
    • Problems with approved software (i.e. Microsoft suite)
  • Inventory Management - Visage will conduct a routine inventory of a client's IT equipment (including, computers, phones, printers, cables, external drives, etc.). Using these inventory reports, Visage can provide the client with a 'real time' snapshot of the organizations IT resources
  • Equipment Management - Visage support teams will move, connect, and test IT equipment within the client's facility. The teams will also e-commission all "phased out" or "retired" IT equipment (i.e. laptops, desktops, monitors, printers, etc.)
  • System Coing accounts for new hires) and closeout services for employees who have separated with the organization. Visage I.T. Helpdesk professionals are skilled in the area of basic/intermediate I.T. training. The Visage team can provide I.T. training to new and/or existing employees in order to improve their technical skills. Examples of training include Windows Operating Systems and the Microsoft Office Suite

    • I.T. Network Alerts - Visage can provide mass communications to the client's user community regarding IT related events. This can include, but is not limited to, scheduled outages and virus alerts.
    • Status Reports - The Visage Team will provide regular status reports to the client. These status reports include Helpdesk ticket counts, incident report summaries, and network statistics. These reports assist management in assessing the overall health of their collective IT network
    • Monitoring I.T. Issues - The Visage Team will log and assess each Helpdesk inquiry. Visage personnel are well versed in a suite of Helpdesk Management systems
    • Resolution Of Inquiries - Visage staff members are capable of providing a wide range of support services. These include, but are not limited to, the following:
      • Password Resets
      • Computer freezes/crashes
      • Poor computer performance
      • Network Access Issues
      • E-mail issues
      • Virus issues
      • Network Connectivity Issues (i.e. cannot connect to network / cannot access printer)
      • Problems with approved software (i.e. Microsoft suite)
    • Inventory Management - Visage will conduct a routine inventory of a client's IT equipment (including, computers, phones, printers, cables, external drives, etc.). Using these inventory reports, Visage can provide the client with a 'real time' snapshot of the organizations IT resources
    • Equipment Management - Visage support teams will move, connect, and test IT equipment within the client's facility. The teams will also e-commission all "phased out" or "retired" IT equipment (i.e. laptops, desktops, monitors, printers, etc.)
    • System Configuration - The Visage support team will configuring all new IT equipment, including, but not limited to laptops, desktops and printers. Visage will configure these machines in accordance the federal/Agency specifications.